We collect various types of information, including:
- Personal Identification Information: Your full name, email address, phone number, postal address, payment and billing information, travel itineraries, and other relevant details are collected when you book a hotel, create an account, or interact with our Services.
- Usage and Preference Information: We keep track of the choices you make and the products and services you show interest in. This also includes your search queries, viewed pages, selected hotels, and booking frequency.
- Technical and Device Information: During your use of our Services, we automatically collect technical data such as your IP address, browser type, operating system, device identifiers, and network information that helps us ensure the proper functioning of our website and services.
The information you provide us may be used for several purposes:
- To process, confirm, and manage your hotel bookings accurately.
- To enhance customer service efficiency, allowing us to respond swiftly to your requests and support needs.
- To regularly update you with pertinent information regarding your bookings, changes to our policies, or new services we believe you may find valuable.
- To customize and enrich your online experience based on your individual preferences and previous interactions with our site.
- To conduct extensive market analysis that helps us improve our offerings, marketing efforts, and overall business strategies.