Privacy Policy

Information Collection

We collect various types of information, including:

- Personal Identification Information: Your full name, email address, phone number, postal address, payment and billing information, travel itineraries, and other relevant details are collected when you book a hotel, create an account, or interact with our Services.
- Usage and Preference Information: We keep track of the choices you make and the products and services you show interest in. This also includes your search queries, viewed pages, selected hotels, and booking frequency.
- Technical and Device Information: During your use of our Services, we automatically collect technical data such as your IP address, browser type, operating system, device identifiers, and network information that helps us ensure the proper functioning of our website and services.

Use of Collected Information

The information you provide us may be used for several purposes:

- To process, confirm, and manage your hotel bookings accurately.
- To enhance customer service efficiency, allowing us to respond swiftly to your requests and support needs.
- To regularly update you with pertinent information regarding your bookings, changes to our policies, or new services we believe you may find valuable.
- To customize and enrich your online experience based on your individual preferences and previous interactions with our site.
- To conduct extensive market analysis that helps us improve our offerings, marketing efforts, and overall business strategies.

Disclosure of Information

We value your trust in providing us your personal information and vow to not disclose it indiscriminately:

- Service Providers and Associates: We share information with third-party businesses that perform services on our behalf, such as website hosting, data analysis, payment processing, order fulfillment, customer service, email delivery services, and marketing assistance.
- Business Transitions: In the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, we may transfer your information as part of the disclosed assets.
- Legal Obligations: We may also disclose your personal information when required by law or if we believe that such action is necessary to comply with legal processes, to protect and defend our rights or property, or in urgent circumstances to protect the personal safety of our users or the public.

Data Security

We employ sophisticated security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data, username, password, transaction information, and data stored on our site. Our security measures include both physical security management and sophisticated encryption techniques to guard against unauthorized access to systems where we store personal data.

Cookies and Tracking Technologies

- Cookies: We use "cookies" to collect information and improve our Services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of our Services.
- Tracking Technologies: Other tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

International Data Transfers

We operate globally, which means that your information may be processed and stored in different geographical locations around the world. We ensure that appropriate safeguards are in place and that your personal information remains protected according to this Privacy Policy.

Your Rights and Choices

Depending on your location, you may have the following rights concerning your personal information:

- Access and Update: You can review and update certain personal information by logging into your account on our Services.
- Rectification: If you believe any personal information we hold about you is inaccurate, you have the right to request us to correct such information.
- Withdraw Consent: Wherever we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
- Objection: You may object to the processing of your personal information at any time under certain circumstances.

Children’s Privacy

Our Services are intended for use strictly by individuals who are at least [the legal age of consent in your jurisdiction, typically 18 years of age]. We do not knowingly solicit or collect personal information from children under this age.

Policy Updates

We may occasionally update this Privacy Policy to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any significant changes to our Privacy Policy by a notice on our website or as otherwise required by applicable law.

Contact Information

For inquiries, complaints, or questions regarding our Privacy Practices or this Privacy Policy, please contact us via:
- Email: support@hotelin.com
- Phone: 058 535 8242